Nwagwu , K. O., P. K. Ladipo, and O. Oyelakin. “Customer Engagement and Trust in the Banking Industry: The Moderating Role of Service Quality”. Nigerian Academy of Management Journal, vol. 18, no. 1, Aug. 2023, pp. 1-11, http://namj.tamn-ng.org/index.php/home/article/view/341.