AMINU, A. A.; DUNAMA, L. B. Service Delivery Management in Nigeria. Nigerian Academy of Management Journal, [S. l.], v. 12, n. 1, p. 12–20, 2017. Disponível em: https://namj.tamn-ng.org/index.php/home/article/view/111. Acesso em: 22 apr. 2026.