EKWOABA, J. O.; CHUKWUDIKE, F.; JAMIU, O. O. SERVICOM Policy, Workplace Deviance and Service Delivery in Nigerian Airspace Management Agency (NAMA). Nigerian Academy of Management Journal, [S. l.], v. 12, n. 1, p. 53–69, 2017. Disponível em: https://namj.tamn-ng.org/index.php/home/article/view/115. Acesso em: 16 apr. 2026.