SAMBO, E.; UKPATA, I. S.; ATIGA, M. M.; FUMBA, J. Impact of Product Quality on Customer Satisfaction and Loyalty . Nigerian Academy of Management Journal, [S. l.], v. 17, n. 2, p. 145–155, 2022. Disponível em: https://namj.tamn-ng.org/index.php/home/article/view/194. Acesso em: 22 dec. 2025.