OSIFO, S. J.; OMOREGBE, O. Customer Relationship Management as a Tool for Improving Bank Performance and Nation Building. Nigerian Academy of Management Journal, [S. l.], v. 15, n. 2, p. 10–24, 2020. Disponível em: https://namj.tamn-ng.org/index.php/home/article/view/29. Acesso em: 19 apr. 2026.