OSIEGBU, P. I.; ONUORAH, A. C. Service Quality Delivery and Deposit Money Banks’ Performance in Nigeria. Nigerian Academy of Management Journal, [S. l.], v. 13, n. 1, p. 162–176, 2018. Disponível em: https://namj.tamn-ng.org/index.php/home/article/view/95. Acesso em: 8 jun. 2026.