Ekwoaba, J. O., Chukwudike, F. and Jamiu, O. O. (2017) “SERVICOM Policy, Workplace Deviance and Service Delivery in Nigerian Airspace Management Agency (NAMA)”, Nigerian Academy of Management Journal, 12(1), pp. 53–69. Available at: https://namj.tamn-ng.org/index.php/home/article/view/115 (Accessed: 16 April 2026).