Awara, Nsobiari Festus, Joseph Amaechi Anyadighibe, and Butum U. Ofum. “Service Tangibles and Customer Satisfaction of Car Rental Companies”. Nigerian Academy of Management Journal 17, no. 2 (June 30, 2022): 187–196. Accessed January 29, 2026. https://namj.tamn-ng.org/index.php/home/article/view/198.