Employee Service Orientation on Job Satisfaction: A Study of Coca Cola Bottling Company Plc

Abstract

Employee attitude are very important to manage meant because they determine the behavior of worker in the organization. Many studies have shown that a satisfied worker is more productive than a dis-satisfied worker; hence job satisfaction is an important concept which every organization must take into consideration to achieve its goals and maintain its survival. This project examines the impacts on employee service orientation. The objective of this study is to investigate the influencing effects of job satisfaction on customer-facing employee service orientation in the Coca-Cola Company. The study adopted research design, descriptive and inferential statistics was used in the study. Structured questionnaire was use in data collection, sample size of the study was 350 respondents out of 2636 population using theTaro Yamane technique. Data was analyzed using SPSS version 21.0.The findings revealed that job satisfaction has a positive impact on employee’s orientation behavior. The paper recommends that management of Coca-Cola bottling company should concentrate on regular monitoring of employees satisfaction, evaluate their progress and reward them for their work in other to enhance their work satisfaction.