Impact of Knowledge Management on Growth of Telecommunication Firms in Kaduna Meropolis

Abstract

This study is conducted on the impact of knowledge management on growth. The study seeks to determine the impact of knowledge management on growth of telecommunication firms in Kaduna Metropolis. Knowledge acquisition, knowledge conversion, knowledge application and knowledge protection were the proxies for the independent variable while the dependent variable is growth. Primary method of data collection is employed and the study employed the use of questionnaire to solicit for information on the variables of the study. The sample of the study comprise of 114 employees of the 4 telecommunication firms in Kaduna metropolis. Correlation and regression are used to analyse the collected data. The study therefore discovered that there is a positive relationship between knowledge acquisition, knowledge conversion, knowledge application and knowledge protection and growth. Based on the finding the study concludes that knowledge management impacts on growth of telecommunication firms in Kaduna metropolis and therefore recommends that the management of telecommunication firms should employ the effective use of knowledge management processes to ensure growth of the firm.