Information Technology Resources and Students’ Academic Performance in Federal Universities in Nigeria.

Abstract

The aim of this study was to examine the impact of Information Technology resources on academic performance in Federal Universities in Nigeria. It specifically examined how e-learning, computer-based tests, online registration and web portal services of Universities impact their academic performance. In examining academic performance, the work drew on Firdaus Abdullah’s modified HEdPERF specifically used in measuring higher education performance, and came up with the construct of academic performance by merging academic and non-academic effects. The research adopted the survey aspect of a quasi-experimental design. Using a questionnaire, primary data were collected from 300 senior administrative staff representing 12 federal universities in the South-South zone in Nigeria. The Regression Analysis was used in testing the composite effect of information technology resources on academic performance in Federal Universities. The study found that an optimal combination of information technology resources could improve academic performance in universities by as much as 70% and the satisfaction is predictable. We, therefore, suggest that these federal universities can increase customer value by upgrading their various IT resources for better service and customer satisfaction.