Work Environment and Employee Performance of Selected Hospitality Firms in Port Harcourt, Rivers State

Abstract

The study examined the relationship between Work Environment and Employee Performance in selected hospitality firms in Port Harcourt. The study adopted a cross-sectional survey method. The target population consists of registered hotels with the Rivers State Tourism Board. The accessible population are the employees of 45 registered hotels. The study adopted simple random sampling technique and the sample size of 277 was chosen out of a population 710 using Taro Yamen formula. A total number of 277 questionnaire were distributed to the hotels. 240 questionnaire were correctly filled and returned indicating 86.6% return rate. Spearman Rank Order Correlation Coefficient was used as a statistical tool to test the hypotheses with the aid of SPSS. The study found that work environment is positively significantly associated with employee performance. The study concluded that work environment is very critical to the employee performance in the hospitality industry and other service organizations. The study recommended that practitionals in the hospitality industry should strive todesign a better work environment for their employees so as to improve their performance.