Conflict Management Strategies and Stakeholders’ Satisfaction in Oil Services Firms in Bayelsa State, Nigeria

Abstract

This paper empirically examined the extent to which conflict management strategies affect stakeholders’ satisfaction within oil servicing firms in Bayelsa State. Two hundred copies of questionnaire were distributed to four local government areas in Bayelsa State namely; Ekeremor, Sagbama, Ogbia and Southern Ijaw LGAs. Out of the two hundred copies that were randomly distributed, 198 copies were retrieved and used for data analyses. Our hypotheses were tested with multiple regression and our findings show that compromising has more effect on stakeholders’ satisfaction than accommodating and collaborating. The study further recommends that there is no best strategy to handling conflict in the world as the best practice in a given location may be the worst in another location.