Vol. 12 No. 1 (2017): Nigerian Academy of Management Journal (Conference Edition)

Articles

• Job Design and Service Delivery in Nigeria Manufacturing Firms

  Bright Chidugam Opara, Dumo Nkesi Christy Opara

  1-11

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• Service Delivery Management in Nigeria

  Ayuba A. Aminu, L. B. Dunama

  12-20

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• Development of Transport Infrastructure and Service Delivery for a New Nigeria

  Ohimai F. Eboreime, John O. Ohiorenoya

  21-30

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• SERVICOM Service Charter and Service Delivery Imperatives in Federal Government MDAs

  Basil Sokuroabo Pollyn, Sorbarikor Leburah, Korsi D. Gbarale

  31-38

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• Historical Antecedents and the Service Compact (SERVICOM) for all Nigerians Policy Framework for Efficient Public Service Delivery: An Overview and Exploration of Literature Review

  Ifuero Osad Osamwonyi, Edwin Ehiozogie Enofe

  39-52

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• SERVICOM Policy, Workplace Deviance and Service Delivery in Nigerian Airspace Management Agency (NAMA)

  Joy O. Ekwoaba, Francis Chukwudike, Odetunde Oladimeji Jamiu

  53-69

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• An Organisational Framework for Improving Service Delivery in the Nigerian Judicial System

  Ehimwenma Enaruna Idubor

  70-82

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• The Seven P’s in Service Delivery: An Overview of the Nigerian Banking Sector

  Samuel Jesuorobo Osifo, Felix Osiga Isibor

  83-92

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• Workers’ Emotional Labour and Service Delivery of Leisure Based Firms in Port Harcourt

  Continue Anddison Eketu

  93-104

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• Innovativeness and Drones’ Acceptance in Service Delivery: The Nigeria’s Experience

  Henry N. Ozuru, John E. Chikwe

  105-119

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• Repositioning Nigerian Universities for Quality Service Delivery: The Role of HR Professionals

  Evelyn I. Umemezia, Amenze Erica Akenzua

  120-131

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• Service Quality in Non-Regular Undergraduate Programmes in Nigerian Universities (A Survey of Students in the South-East)

  Godswill Agu Agu, Gazie S Okpara, Ogwo E. Ogwo

  132-148

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• Customers’ Satisfaction with Service Delivery via Electronic Banking Channels

  Esther Ikavbo Evbayiro-Osagie, Osagie Jude Evbayiro

  149-163

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• Consumer Perception of Female and Male Market Intermediaries in the Delivery of Customer Value

  Edith Onowe Odia, Adegbenga Sulaimon Ibrahim

  164-175

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